At Savanna Trails, we’ve been working behind the scenes to ensure that when you choose to go back on holiday, we’re able to provide you with the quality, world-class service you deserve, enjoy and trust.
We have been working closely with our hotel partners, from boutiques to large international chains alike, to ensure that our customers can enjoy flexible booking policies, heightened levels of hygiene, sanitization, and socially distant spaces with private experiences where possible. You can expect to see enhanced cleaning and disinfecting measures on everything from the finer touch points like elevator buttons to sunbeds and your hotel rooms.
We also understand that while you may be excited to book your holiday, having the flexibility to make changes is important, now more than ever. Our team of travel consultants will be on-hand throughout the entire process from making the booking to traveling abroad, and at your holiday destination.
You are eligible for our Amendment or Refund options below:
- Postpone or amend holiday booking:
Your full holiday itinerary will be rebooked for a future date. Any residual package value will be converted to a Savanna Trails Voucher valid for 12 months from the date of issue. Safari package fare, hotel rates, and any other differences, should there be any, will apply.
- Cancel full holiday (two options):
- Travel Voucher: A travel voucher in the value of your packaged holiday will be issued to you. The voucher will be valid for one year from the date of issue. Should you be unable to use the full value of your voucher within 12 months from the date of issue, you are entitled to a refund of the unutilized amount, or you may choose to extend the voucher for another year.
- Refund: Should you wish to apply for a refund immediately, processing delays may apply.
As we appreciate that these are truly unprecedented times, in all scenarios, Savanna Trails change/rebooking fees and refund penalties will be waived. We will make every effort to negotiate with our suppliers on your behalf, however, supplier cancellation/rebooking fees may be charged where applicable.
To begin the process of amending or canceling your holiday booking please email us at info@savannatrails.com
Please ensure you are familiar with all the Travel Requirements before your travel. Find out more about the modifications you can expect during your upcoming experience.
We will endeavor to keep you up to date and get you back on the holiday that you deserve when you’re ready. Please feel free to reach out to our team for any specific questions, at any time. Call our hotline number +256 200 909393 or send us a WhatsApp message on +256 788 967 116 to get support.
We hope that with Savanna Trails, you will be able to book with confidence, knowing that you’ll be supported every step of the way.
Book today and enjoy a variety of value-added benefits like guaranteed savings, complimentary upgrades, and many more extras to make your next holiday truly unforgettable.
We’re always looking for new ways to inspire your next holiday – fascinating destinations, unique hotels, and all the little things that come together to create unforgettable moments for you and your family.